The processing time for creating basic wigs is 8-14 business days from the date of your order.

For colored wigs, the processing time is 15-20 business days.

All Pre-Orders will be shipped within 15-30 business days from purchase

Processing time for bundles, closures and frontals is 1-3 business days from the date of your order.

Please note that this processing time does not include weekends, holidays, or major sales and promotions. If you order during the weekend, your order will start processing that following Monday.

All Pre-Orders will be shipped within 8-12 business days from purchase

We use reputable shipping carriers to ensure the safe and efficient delivery of your order.

All packages shipped by Kayla Alexandra require a signature upon delivery. This
signature confirmation ensures the secure delivery of your purchase and helps us maintain a
high level of customer service.

We include insurance on every package we ship and are not responsible for lost or stolen packages. This coverage helps protect your order in the unlikely event of loss or damage during transit. Please notify the shipping carrier if you receive a damaged package so they can assist you with filing a claim with them. It is essential to provide accurate shipping information and ensure someone is available to receive and sign for the package.

Shipping carrier delays can occur due to factors beyond our control. Inclement weather, natural disasters, or other unforeseen circumstances may affect the estimated delivery date.

Placing an order on a weekend, holiday, or during a major sales event or promotion may extend the processing time, as mentioned above.

Once your order is processed and shipped, we will provide you with a tracking number via
email. You can use this tracking information to monitor the progress of your shipment and
estimate the delivery date.

It is crucial that you provide us with accurate and complete shipping information, including your shipping address and contact details. Failure to provide the correct address may result in delays or unsuccessful delivery.


There are no refunds or exchanges on all items on our website. All sales are final.

Salon Services



We do not accept rush orders.

We do offer requests via email or booking our wig consultation through the salon.

Once the order is placed, there are no changes to the order.

This service is only available by booking our salon services. Please book your wig consultation through our booking site.

Yes, we offer this service through our salon.